Yes, all new clinics are required to fill in New Clinic Registration Form when submitting first case.

This allows us to prepare invoices in advance and ensure timely delivery without unnecessary delays.

Turnaround times vary depending on the type of dental restoration. Please refer to our Terms & Conditions (T&C) for the estimated working days.

During public holidays or peak periods, turnaround times may be adjusted accordingly. Our Customer Service Team will advise you of any changes to the schedule.

Yes, we provide case collection and delivery services depending on your clinic's location.

Penang Island & Selected Mainland Areas: Case collection services are available through our lab runners. Please contact our team to confirm availability.

Other States: Kindly arrange shipment of your cases to our lab, as runner collection services are not available outside our coverage areas.

Free Delivery: We provide free shipping from our lab to your clinic.

Yes. Our dental technician team is available to provide case consultations, discuss treatment requirements, and offer guidance on suitable restoration designs to support your clinical needs.

For the latest packages and offers, please contact our Customer Service Team directly for further information.

For your first case, full payment is required before delivery (Issue Stage).

For subsequent cases, you may request monthly billing which is Statement of Account (SOA). Payment must be made within 30 days of the statement date to avoid any delays or cases being placed on hold.

Ben K Dental Lab provides the following warranty coverage:

Removable Restorations: 6 months
Fixed Restorations: 1 year

Our warranty covers eligible laboratory-related issues/accidents. As dental restoration performance may vary depending on oral conditions, chewing forces, and patient habits, normal wear and tear is not covered.

Our team remains available for technical support even after the warranty period.

Warranty coverage is subject to our Terms & Conditions (T&C).